Privacy policy
Privacy Policy
Last updated: May 19, 2026
Anchor Sleep respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or interact with our store.
By using our website, you understand that your personal information may be collected and used as described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as the products you purchase, your order history, shipping details, returns, exchanges, and payment confirmation details.
Payment information, such as payment method details. Payment information is processed securely by our payment providers. We do not store full credit card numbers.
Account information, if you create an account, such as your username, password, preferences, and saved details.
Communication information, such as messages you send to us through email, contact forms, customer support, reviews, or other communication channels.
Device and usage information, such as your IP address, browser type, device type, pages viewed, items added to cart, and how you interact with our website.
How We Collect Information
We collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, sign up for emails, or otherwise provide information to us.
Automatically when you browse our website, including through cookies, pixels, analytics tools, and similar technologies.
From service providers and partners who help us operate our website, process payments, fulfill orders, provide customer support, prevent fraud, and improve our marketing.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders.
Send order confirmations, shipping updates, and customer service messages.
Provide returns, exchanges, refunds, and support.
Respond to questions or customer service requests.
Improve our website, products, customer experience, and marketing.
Show relevant ads or measure the performance of our advertising.
Detect, prevent, and respond to fraud, security risks, or misuse of our website.
Comply with legal, tax, accounting, and regulatory obligations.
Marketing and Email Communications
If you sign up for emails or otherwise agree to receive marketing messages from us, we may send you product updates, offers, reminders, and other promotional messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, support requests, or important policy updates.
Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function, remember your preferences, understand how visitors use our site, improve our customer experience, and support advertising.
Cookies may collect information such as your device type, browser, IP address, pages viewed, products added to cart, and other website activity.
You can control cookies through your browser settings. Some parts of our website may not work properly if cookies are disabled.
How We Share Information
We may share personal information with trusted service providers and partners who help us operate our business, including:
Website hosting and ecommerce platform providers.
Payment processors.
Fulfillment and shipping partners.
Customer support tools.
Email and marketing platforms.
Analytics and advertising partners.
Fraud prevention and security providers.
Professional advisors, such as legal, accounting, or compliance providers.
We may also share information if required by law, to respond to legal requests, to protect our rights, to prevent fraud, or in connection with a business transfer such as a merger, sale, or reorganization.
Our Ecommerce Platform
Our store is hosted by a third-party ecommerce platform (Shopify) that helps us operate our website, process orders, support checkout, manage payments, prevent fraud, and provide related services.
This platform and its service providers may process personal information as needed to provide these services. You can learn more about how the platform handles personal information by reviewing its privacy policy.
Third-Party Links
Our website may include links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites.
If you visit a third-party website, you should review its privacy policy before providing any personal information.
How Long We Keep Information
We keep personal information for as long as needed to provide our services, fulfill orders, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.
The length of time we keep information may vary depending on the type of information and the reason it was collected.
How We Protect Information
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no website, payment system, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided us with personal information, contact us at support@anchorsleep.co and we will take appropriate steps to delete it.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request that we correct inaccurate personal information.
Request that we delete certain personal information.
Request a copy of your personal information.
Opt out of certain marketing, targeted advertising, or data sharing activities where applicable.
To make a privacy request, contact us at support@anchorsleep.co.
We may need to verify your identity before completing your request. We will not discriminate against you for exercising your privacy rights.
International Data Transfers
Your personal information may be processed or stored in countries outside of where you live. These countries may have different data protection laws than your location.
When personal information is transferred internationally, we rely on appropriate safeguards where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
Anchor Sleep
Email: support@anchorsleep.co
Mailing address: Available upon request, or as required by law.